Your Privacy Matters
8999 Data Protection Policy

1. Introduction

This Privacy Policy ("Policy") describes how 8999 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your") who access or use the 8999 website at https://8999.vu and all associated services. This Policy forms part of your agreement with 8999 and should be read alongside our Terms & Conditions.

8999 is committed to protecting the privacy of all players accessing the platform from Bangladesh. We process personal data responsibly, transparently, and in accordance with our data protection obligations. By registering an account on 8999 or otherwise using the platform, you acknowledge that you have read and understood this Policy.

2. Data Controller

For the purposes of this Policy, 8999 acts as the data controller in respect of personal data collected through the platform. As data controller, 8999 determines the purposes and means by which personal data is processed.

If you have any questions about how 8999 processes your personal data, or wish to exercise any of your data rights described in Section 10, you may contact our data protection team by email. The contact email address is: [email protected]. Please note that this address must be used for text-based enquiries only and should not be used to transmit sensitive identity documents — use the secure document upload facility within your account dashboard instead.

3. Personal Data We Collect

8999 collects personal data from players through a number of channels, including account registration, account verification, use of the platform, and communications with our support team. The categories of personal data we collect are set out in the table below.

Category	Data Collected	Source
Identity Data	Full legal name, date of birth, gender, nationality, National ID number or passport number	Registration form; KYC document submission
Contact Data	Email address, mobile phone number, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna)	Registration form; account updates
Financial Data	Payment method identifiers (e.g., bKash account number, Nagad number, Rocket number, bank account details), transaction history, deposit and withdrawal records	Payment processing; transaction records
Technical Data	IP address, device type, browser type and version, operating system, session timestamps, login history	Automated collection via platform systems
Usage Data	Pages visited, games played, bet history, session duration, wagering activity, bonus usage	Automated collection via platform systems
Communications Data	Records of support enquiries, live chat transcripts, emails, and feedback submitted to 8999	Direct communications with 8999 support
Verification Data	Copies of identity documents (National ID, passport, utility bill) submitted for KYC verification	KYC document submission

8999 does not collect special categories of sensitive personal data (such as health, biometric, or political data) unless specifically required for responsible gaming compliance purposes, in which case such collection will be flagged explicitly and consent obtained.

4. How We Use Your Personal Data

8999 uses the personal data it collects for the following defined purposes:

• Account registration and management: To create and administer your 8999 player account, verify your identity, and maintain accurate account records.
• Transaction processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and Bangladeshi bank channels, and to maintain records of all financial transactions on your account.
• Identity verification (KYC): To verify your age, identity, and source of funds in compliance with anti-money laundering obligations and our 18+ age restriction policy.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct on the platform.
• Platform operation and improvement: To deliver, maintain, and improve the 8999 platform, including sports betting, live casino, slots, fishing games, and bingo products.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance with your account, bets, and transactions.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools you may activate.
• Marketing communications: To send you information about promotions, bonuses, and new games on 8999 — only where you have consented to receive such communications. You may withdraw this consent at any time.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering, fraud prevention, and data protection requirements, and to cooperate with authorities where legally required to do so.

5. Legal Basis for Processing

8999 relies on one or more of the following legal bases when processing your personal data:

• 5.1Contractual necessity: Processing required to perform our contract with you — including account registration, transaction processing, bet settlement, and customer support.
• 5.2Legal obligation: Processing required to comply with applicable law, including anti-money laundering obligations, identity verification requirements, and responses to lawful requests from competent authorities.
• 5.3Legitimate interests: Processing carried out in pursuit of 8999's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your rights.
• 5.4Consent: Processing based on your freely given, specific, and informed consent — principally in relation to direct marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing & Disclosure

8999 does not sell personal data to third parties. We may share your personal data with the following categories of third party where necessary and proportionate:

• Payment service providers: Including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — for the purpose of processing deposits and withdrawals.
• Identity verification and KYC providers: Third-party services that assist with document verification, age checks, and anti-money laundering screening.
• Game technology providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, Big Time Gaming, and Yggdrasil — who may receive limited technical session data necessary to deliver their games on the 8999 platform.
• IT infrastructure and hosting providers: Trusted technology partners who provide server infrastructure, cloud storage, and platform maintenance services under strict data processing agreements.
• Legal and regulatory authorities: Where 8999 is required by law, court order, or regulatory directive to disclose personal data to government bodies, law enforcement agencies, or financial intelligence units.
• Professional advisors: Including legal counsel and auditors, where disclosure is necessary in the context of legal proceedings or regulatory compliance reviews, subject to confidentiality obligations.

Any third party that receives personal data from 8999 is required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was shared. 8999 does not permit third-party service providers to use your personal data for their own marketing or commercial purposes.

7. Cookies & Tracking Technologies

8999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access the 8999 website. The categories of cookies used are described below.

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience on subsequent visits.
• Analytics cookies: Used to collect aggregated information about how players use the 8999 platform — including which pages are visited most frequently and how users navigate between sections. Analytics data is used to improve platform design and user experience. This data is aggregated and does not identify you as an individual.
• Performance cookies: Used to monitor platform performance, detect technical errors, and ensure the platform operates reliably across different devices and browsers.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may limit the functionality of some platform features. 8999 does not use cookies to serve third-party advertising or to track your activity across unrelated external websites.

8. Data Retention

8999 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, including compliance with applicable legal and regulatory obligations. The general retention principles applied by 8999 are as follows:

• Active account data: Retained for the duration of your account relationship with 8999 and for a period of five years following account closure, in compliance with standard anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records (including deposit and withdrawal history) are retained for a minimum of five years from the date of the transaction to meet regulatory requirements.
• Identity verification documents: KYC documents are retained for five years following the end of the account relationship or the completion of the relevant transaction, whichever is later.
• Support communications: Records of customer support interactions are retained for two years following the resolution of the relevant enquiry.
• Marketing consent records: Records of consent to receive marketing communications are retained for as long as you remain subscribed and for one year following any opt-out, to demonstrate compliance.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

9. Data Security

8999 implements comprehensive technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and the 8999 platform.
• Encryption of sensitive data at rest, including financial data and identity verification documents.
• Cryptographic hashing of account passwords — plain-text passwords are never stored.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security vulnerability assessments and penetration testing of platform infrastructure.
• Monitoring systems to detect and respond to anomalous access patterns and potential data breaches.
• Formal incident response procedures to investigate and address any data security incidents promptly.

While 8999 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential and for notifying 8999 immediately at [email protected] if you suspect unauthorised access to your account.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 8999. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within thirty days of receiving a valid request.

• 10.1Right of access: You have the right to request a copy of the personal data that 8999 holds about you, together with information about how it is being used.
• 10.2Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 8999. You may update certain account details directly through your account dashboard.
• 10.3Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal and regulatory retention obligations.
• 10.4Right to restrict processing: You have the right to request that 8999 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• 10.5Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• 10.6Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes.
• 10.7Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

11. Children's Privacy

The 8999 platform is strictly intended for adults aged 18 and above. 8999 does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data has been collected from a player who is under 18, we will immediately close the associated account and delete the relevant data, subject to any legal obligations requiring its retention.

Parents and guardians who believe that a minor may have registered on the 8999 platform should contact us immediately at [email protected] so that appropriate action can be taken without delay.

12. International Data Transfers

The personal data 8999 collects may be processed and stored on servers located outside Bangladesh. Where such international transfers occur, 8999 takes steps to ensure that appropriate safeguards are in place to protect your personal data in a manner consistent with this Policy and applicable data protection standards.

Transfers to game technology providers (such as Pragmatic Play, Evolution Gaming, and others listed in Section 6) may involve the transfer of limited technical session data to servers located in the providers' home jurisdictions. Such transfers are governed by data processing agreements that require providers to maintain appropriate security standards.

13. Changes to This Privacy Policy

8999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players by email to the address associated with their account and by posting a notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically. Continued use of the 8999 platform following notification of changes constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 8999 processes your personal data, please contact our data protection team:

For enquiries specifically relating to the Terms & Conditions that govern use of the 8999 platform, please refer to our Terms & Conditions page. For information about responsible gaming tools and support resources, please visit our Responsible Gaming page.